Resident Login

Your login information is conveniently located on your monthly invoice. Your Account Number is your login ID.   Your temporary Password is located on the top right side of the statement.  You will be asked to change your password when you first attempt to log into your account.  You will need your account number and password to access your account online.

If you do not know your password, please login at www.studebakersubmetering.com and click on the I forgot my password link.

Studebaker Submetering has various payment options available.

• Call 1-800-987-9877 to make a payment over the phone using our automated payment line, Option 2. You will need your account number to obtain your balance and/or make a payment.

• You can log into your residential portal and click the blue Pay Online button.  Convenience fees may apply.  We accept payments made by checking or savings account or Visa and Master Card.  Sign up for paperless billing and auto-pay with your checking account so that free monthly payments can be auto-debited monthly, on the due date, with no convenience fee charged.

• Mail a check or money order to our lockbox address. Please allow 7-10 business days for your payment to arrive.  Our address is below for your use:

SSI

PO Box 511217

Livonia MI  48151

• You can also set us up as a vender or payee through your financial institution’s bill payment service. Please note, a paper check will be sent to Studebaker’s lockbox on your behalf, as EFT/ACH payments are only accepted through our website.  Studebaker Submetering does not accept EFT/ACH payments made by third party billing institutions.

IMPORTANT: DOXO is an online third-party bill payment service.  Studebaker Submetering is not affiliated with DOXO.  We do not recommend paying Studebaker Submetering using a third-party billing service.  To pay Studebaker directly, log in to our website which is www.studebakersubmetering.com .

The apartment management office is responsible for notifying Studebaker Submetering of the move-in and move-out date.  Your account will be opened or closed effective the date provided by your property management.

A settlement document showing your unit has gone to settlement is necessary for Studebaker to move you in or out of a unit you have either purchased or recently sold.  If you are purchasing or selling a unit, please email the Closing Disclosure received to customerservice@studebakersubmetering.com .  Studebaker will only need to see the top portion of this document showing Buyer Name, Seller Name, Service Address and Settlement Date.   In some cases, Studebaker is not able to open or close an account without notification from the property management directly, in this case we will direct you to them for further instructions.

A renter cannot add or remove their name from an account where they are renting or sub-leasing from an owner of a unit.  Renter changes can only be authorized by the owner of the unit and in some cases, by property management.  The owner of the unit must notify Studebaker Submetering directly with each renter change.  The first and last name of their renter and the effective date of their move-in or move-out must be provided by the owner directly to Studebaker Submetering.  If the move-in or move-out occurs within the billing cycle, Studebaker will be more than happy to provide prorated charges to the owner directly.

Once Studebaker has processed the move-in request received from your property management, your account will be opened, and your first invoice will be sent to the service address we have on file.

If this is a condo you are renting from an owner or landlord, the owner or landlord of the unit must contact Studebaker Submetering directly to provide your move-in information.

Your lease end date is provided to us by your property management directly.  Accounts are closed by Studebaker once the move-out notification from your property management is received and processed by our staff.

Your billing will discontinue in accordance with the terms of your lease with no additional fees charged.  Please be aware that because you received a bill after you moved out that it still may apply to the terms of your lease or it may be from a period in which you occupied that unit.  On the invoice received, please reference  “Previous” and “Current” on the invoice for the periods of service you are being charged. You should only be receiving charges through the time frame in which you occupied that unit.  The bill generation date is the date your bill was generated, it is not the date of your move-out. Please reference the billing period on the invoice, as that is the period of time for which you are being invoiced.

If you receive an invoice after you have moved out and the billing period referenced on the invoice is past your move-out date,  please contact us so that we can confirm the  move-out date with your property management.  If applicable, any charges billed to you past your move out date will be adjusted accordingly.

If this is a lease transfer, please contact the property to ensure names have been changed effective after the lease transfer date.

If this if for a condo that you were renting from the owner of the unit, please have the owner of the unit contact Studebaker Submetering directly to provide us with your move-out date and so that we may provide the owner with any prorated charges, if necessary.

Water usage increase is either due to a maintenance or plumbing related issue or changes in personal day-to-day habits.  The most common cause for a high water bill is running water from a toilet.  A running toilet could use up to 200-300 gallons of water a day.  Toilet issues such as worn out flappers or fill-valves should be inspected and/or replaced when needed.   If your water usage has increased and you are renting an apartment, it is recommended that you have your unit inspected by your property maintenance department to ensure that all toilets, faucets, and fixtures are working properly.

If you are renting a condo from an owner/landlord, as the renter, you must let the owner know of the high usage and recommend they inspect their unit or hire a plumber to inspect for leaks, running toilets or any other maintenance or plumbing related issue.

A late fee is charged when the balance in full is not paid by the due date each month. To avoid this late fee your balance must be paid ,in full, by the due date referenced on the invoice you receive from Studebaker Submetering.  Our bill generation date will change monthly, this will also impact the billing due date.  Studebaker Submetering does not have a set monthly due date, as the due date is based on when the bill is generated.

One way to ensure you are not charged a late fee is to sign up for paperless billing.  We highly recommend signing up for paperless billing so that you receive a notification that your invoice has been generated on the day we generate the invoice.  A link to view your invoice will be sent to the email address you have registered with.

Signing up for paperless billing is easy and it is FREE.  It can all be done on our website once logged into your resident portal.  Additionally, when you sign up for paperless billing and auto-pay with your checking account as your primary form of payment, FREE monthly auto-payments are applied to your account each month on the due date.  There are no convenience fees charged when you are registered for paperless billing and auto-pay with your checking account linked as your primary payment method. Please note, paperless and auto-pay must be always active, and your checking account must be your primary form of payment to avoid any additional fees.

If you have non-utility related charges on your bill, such as; rent, parking, trash, pet, etc. You are receiving what is referred to as a Convergent Bill. Your community manager has decided to present you with one statement, including all of your monthly charges. This is an effort to make paying for the monthly expenses associated with living in your community more convenient.

If your water, electric or gas is turned off, please contact your property management office or landlord as soon as possible.  Studebaker Submetering is not a utility company.  We do not turn on or off utilities at any time.

RUBS stands for Ratio Utility Billing Services.  RUBS is a cost effective, alternative method to submetering.  RUBS is used when individual submeters are not an option.   The process is essentially dividing the utility charges amongst all the residents of the community.  There are several types of formulas used for distributing the charges, but the most popular methods are using head count, square footage, number of bedrooms or a combination of those.