We go to Great Measures to Satisfy Each Customer
Billing Services
Submetering
Utility submetering is a cost effective method of passing the monthly utility expense from the landlord to the resident. Most people are not aware that the average American uses between 80-100 gallons of water per day. By allowing the residents to be financially responsible for their usage, we typically see an immediate reduction in consumption…sometimes as much as 35%. Submetering electric and natural gas usage also produces impressive reductions in consumption.
In addition to the environmental benefits that result from conservation, there is also an economic advantage to the owners of the community. Without the increasing cost of utilities, some owners have elected to reduce annual rent increases or even use the additional capital for improvements at the communities.
The environmental and economic benefits of utility submetering clearly outline the advantages for this type of service. Residents can reduce their own utility costs by simply following some sound Conservation Tips found here and on the backside of their monthly invoice. To simplify the utility payment process, residents are provided Account Access to view their accounts and make online credit card payments.
RUBS (Ratio Utility Billing Services)
Sometimes the existing plumbing or electrical wiring configuration does not lend itself to the installation of submeters. RUBS allows the landlord to allocate the utility expense using a method based on any one or combination of: square footage, number of occupants, number of rooms or number of fixtures.
The master metered invoice from the serving utility is allocated based on our client's choice of the above referenced parameters. The most typical formula is based 50% on square footage and 50% on number of occupants. Each ratio also considers the number of days a unit is under lease and residents are obligated to pay for utility costs. We simply allocate the consumption and utility costs based on a chosen formula, send the monthly invoices and receive payments on behalf of the apartment community.
Residents can reduce their own utility costs by simply following some sound Conservation Tips found here and on the backside of their monthly invoice. To simplify the utility payment process, residents are provided Account Access to view their accounts and make online credit card payments.
Utility Bill Payment Services
Our Utility Bill Payment Services efficiently gathers data from past and present bills to accurately measure and effectively manage energy efficiency. Whether you decide to evaluate the collective usage and cost yourself or work with one of our experts, you will be in an ideal position to make necessary changes to save money. The web-based reporting enables our clients to view bill data, interval data, budgets and forecasts and energy management savings throughout an entire organization or down to a specific site.
Substantially reduce the cost of processing your utility bills. Our program dramatically limits the cost associated with receiving, processing and paying utility bills. Utilizing our services allows our clients to properly identify potential billing problems and reduce or eliminate late fees and shut-off notices.
There are several secure utility bill payment solutions available to our clients. Once the bills are received, processed and entered in the database, payments can be made directly to utility companies on your behalf. This reduces your overall accounts payable expense by minimizing or eliminating efforts necessary to pay utility bills.
Vacant Utility Cost Recovery
Our Vacant Utility Cost Recovery program allows our clients to recover utility costs billed to them when utility service and payment responsibility was not transferred to their tenants in a timely fashion. Through comparative analysis, we retroactively invoice tenants for utility consumption occurring between the time a tenant takes occupancy and the time a utility company transfers the account from a vacant unit to their new customer. This program is ideal for our multifamily residential clients. They are most susceptible to paying countless dollars for utility consumption in units misclassified as vacant by the utility companies, because those accounts are constantly being placed back into their responsibility. This service is a great compliment to any of our Submetering or RUBS billing programs. However, it is also available to any Utility Bill Payment Services customer.
